Written by Bo-Yi Lee. Employee training is critical in the success of organisations, including productivity, profitability, innovation capabilities and overall competitiveness. Due to the everlasting and intensifying global competition among firms, particularly in the ICT industry, the Taiwanese government has incentivised firms to build formal training systems. This includes establishing a training committee at the corporate level, creating skill development maps and building e-learning databases for employees. Thus, it will help employees catch up with predicament of ever-changing technologies. However, R&D engineers in the Taiwanese ICT industry rely much more on informal training to update their knowledge and skills in related technologies.