Written by En-chi Chang. The convenience store in Taiwan has been part of daily life in Taiwan. To stay competitive, convenience store retailers remain focused on providing customers with convenient offerings. The current trend echoing the international retail development is the digitalisation of products and customer services. Nevertheless, development such as unmanned stores and metaverse is still in the infant stage. It is exciting to observe whether Taiwanese consumers will well receive services such as 7-Eleven’s X-Store and FamilyMart’s O2 Meta and whether other convenience store retailers will follow this development.
